Returns and Refunds Policy
All products on our website (www.novita4u.com) are covered by our 14 Day exchange policy.
Please follow the procedure outlined below to let us know if you have any sizing issues or find any damages or defects in products purchased from our website within 14 days from the date of delivery, and we will send a replacement product to you, if the product is in stock. If the returned product is out of stock, you may exchange it for any other product of equal or higher value from our online store (for higher value products you can pay the difference using debit card or credit card).
Please ensure that the procedure outlined below is followed for us to process your return request.
Please note: - Return or replacement of products is subject to inspection and checking by the Novita4u team. A product is eligible for return or replacement if it is defective or has incorrect size.
In order to get a defective product replaced, please contact our Customer Service helpdesk via email at email@example.com or call us on 011-4100-1318 between 10:00 a.m and 6:00 p.m IST(Week days except public holidays), within 14 calendar days from the date of delivery. The defective item will be reviewed within 48 hours of being received from the customer. If found eligible for replacement or return, a replacement will be shipped immediately (if product is in stock). If product is not in stock, you can also purchase any other product of equal or higher value in exchange, from our online store. If the customer does not wish to purchase any other product in stock, then a refund will be issued for the returned product by the same method by which payment was received (Not applicable for Cash on Delivery orders).
If client has paid twice for one transaction, one transaction amount will be refunded entirely via same source within 15 to 20 working days.
The following products shall not be eligible for return or replacement under this 14 Day Replacement Policy:
Please note that any convenience charges and the shipping charges would not be included in the refund value of your order as these are non-refundable charges.
Post receipt of the return package, we will inspect the returned product. Once approved as an eligible return, we will issue a replacement for the returned product. Alternately you can purchase another product of the same value or higher from our online store. No refund will be provided.
If however the return is found not eligible for replacement, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving the return package from you. In such cases shipping charges will not be borne by us. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.
We will send you an acknowledgement mail on receiving your package and on validating your return. Also we will send you a closure mail at the closure of your refund/replacement.
Refunds and Replacements (Global)
Procedure to Return a Purchased Product
In order to return a product, please contact our Customer Service helpdesk via email at firstname.lastname@example.org or call us on 011-4100-1318 between 10:00 a.m and 6:00 p.m IST(Week days except public holidays), within 14 calendar days from the date of delivery. Our customer service representative will help you with the process. Please ensure that you have the following details available at the time of calling us or emailing us -
Order Number, Invoice Number, Date of receipt of delivery and reason for return.
If your order is approved for return -
C/O Novtrends Trading Company
K-74/A, Lower Ground Floor,
New Delhi, Delhi
If you wish to cancel your order, please contact our Customer Service helpdesk via email at email@example.com or call us on 011-4100-1318 between 10:00 a.m to 6:00 p.m IST within 24 hrs of placing the order.
Cancellation of order by Customer before product has shipped:
Cancellation of order by Customer after product has shipped:
Cancellation of order by Novita4u.com:
While, we try to ship out every order that has been successfully placed on Novita4U.com, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to within 14 days of receiving your order payment.