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Frequently Asked Questions

What sort of products do you sell at Novita4u.com?

We sell exclusive Fashion Accessories. Our current range of products includes jewellery, scarves and hats. Our products are carefully selected to ensure the highest quality, latest designs and global trends. 

 

Where do you source your products from?

We source our products from across the globe. We travel across geographies to select a very exclusive range of products to provide our customers with a stylish fashion accessories collection that meets their impeccable taste.

 

What is your estimated delivery Time?

If the item is in stock, it will be delivered in 5-7 days from the order date. While most items are delivered in 5-7 days, there are a few items which may be delivered in 7-15 days.  

 

How do I track my order?

You can track the exact status of your shipment by clicking on Track your Order link on the Novita4u.com website. 

 

How do I return a product?

All products are backed by the our 14 Day exchange policy. To return a product, please follow the process outlined below – 

  • Please contact our Customer Service helpdesk via email at returns@novita4u.com or call us on +91 9818792686 between 10:00 a.m to 6:00 p.m IST and inform our customer service representative of the intended return. They will help you with the return process.
  • Complete the online shipment return form. 
  • Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
  • Please send the return shipment back to us on the address below – 

Novita4u,

C/O Novtrends Trading Co.
K-74/A, Lower Ground Floor

Kalkaji,
New Delhi, Delhi
India-110019.

Please note that the following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:

  • Any product that exhibits physical damage to the box or to the product due to neglect, improper usage or application
  • Any product that has been washed
  • Any product not in its original condition
  • Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
  • Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
  • Some special rules for promotional offers may override "Novita4U.com's 30 Day Exchange Policy."
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your return is accepted, we will either issue a credit note for the amount of returned good which can be adjusted to purchase a new product now or in future; or ship you the replacement immediately; 

 

How do I cancel an order?

If you wish to cancel your order, please contact our Customer Service helpdesk via email at cancellations@novita4u.com or call us on +91 9818792686 between 10:00 a.m to 6:00 p.m IST and inform them of the same.

Cancellation before product has shipped:

  • If you wish to cancel your order before your product has shipped, we will refund the entire amount.

Cancellation after product has shipped:

  • If your product has shipped but has not yet been delivered to you, contact our Customer Service helpdesk and they will advise you of the associated process and cost of order cancellation.
  • If you received the product, it will be eligible for replacement only if it is damaged, defective or has incorrect size. See 14 Day Exchange Guarantee for further details.
 

How do I choose the right ring size?

Whether you are looking for a ring for yourself or to give as a gift, it is important to find a size that will fit you correctly. What you are looking for is a nice, snug fit. The perfect size is when the ring feels comfortably on the finger, but it is a little hard to get off. This allows pleasant wearing without the risk of losing the ring. While you don't want the ring sliding off your finger, you also don't want to it applying too much pressure.

To get a snug fit, the ring should just fit over the largest part of your finger - that is typically your knuckle. Also, your ring size generally increases with hot outdoor temperatures, with high humidity levels and with a diet high in salt. So, keep these facts in mind as you determine the right ring size. 

To determine you ring size follow the steps outlined below – 

  • Print out the sizer below, use a printable version. Cut it out making a slot where indicated.
  • Wrap a strip of paper around your finger with the numbers facing outward.
  • Insert the end of the tab into the slot.
  • Pull the tab until the paper is snug.
  • Your ring size is the measurement on the sizer.

Please accomplish the above procedure very precisely, as small discrepancies in circumference will make a considerable change in determining your ring size.

 

How do I choose the right bangle/bracelet size?

Measure the inner diameter of a good fitting bangle or bangle bracelet you have. Compare the measurement to the above chart below and determine your bangle size. This is a pretty accurate way to measure your bangle size.

 

Bangles and Bangle Bracelets without Closures

Wrist Size

Bangle Size

Diameter In Inches

Diameter in Millimetres

Circumference in Inches

Circumference in Millimetres

Extra Small

2/2

2.125

54

6.67

169.4

Small

2/4

2.25

57.2

7.06

179.6

Medium

2/6

2.375

60.3

7.46

189.5

Large

2/8

2.5

63.5

7.85

199.4

Extra Large

2/10

2.625

66.7

8.24

209.3

 

Measuring Your Hand

You can use the steps below to determine your correct bangle/bracelet size. Please ensure that this is done precisely as small discrepancies in circumference will make a considerable change in determining your bangle/bracelet size. You will need a flexible tape measure or a piece of string and a ruler.

  •          Bring your fingers together and thumb across the palm as if you were about to put on a bangle.
  •          Measure your hand with a string or tape measure around the widest part of your hand.
  •          Note the circumference of your hand. If you used a string or tape,  measure it against a ruler.
  •          Compare your hand circumference size with the bangle circumference in the above chart to determine your bangle size.
  •          If the hand circumference measurement falls between 2 sizes then go with the larger bangle size.

Even if the bangle bracelets have closures like adjustable screws or clasps and they adjust to fit all sizes, bangle bracelets with closures or clasps come in different sizes. Some customers like their bangle bracelets to fit snugly around the wrist like a cuff instead of a bangle and others may like it loose. So if you have a bangle size 2/4, you may choose to buy a bangle size 2/4 because it has to be slipped over the hand. But if you want to buy a beagle bracelet that fits snugly around the wrist and has closure that can be opened to wear it, you may choose to buy size 2/2. Choose the size you are looking for based on the style of the bangle style and your fit preference.

 

How do I take care of fashion jewellery?

  • Always store your fashion jewellery in an airtight bag. You can additionally store it a jewellery box or soft satin pouch to prevent it from scratches, tarnish or chipping.
  • Never allow your fashion jewellery to come in contact with perfumes, colognes,  harsh chemicals, oils, or sprays. Do not directly spray on perfumes, talcs or colognes onto your fashion jewellery. This will cause the jewellery to discolour, fade, or loose it lustre. 
  • To prevent your fashion jewellery from tarnishing, use some anti-tarnish tissue paper to wrap your fashion jewellery in before storing it in an air tight bag.  This will give your jewellery the best protection against blemishing. Also, for a nice polished finish, use a soft cloth or an glasses/spectacles cleaning cloth before storing it back into your air tight bag.
  • Before doing dishes, hopping into the shower, going swimming, or going to the gym, do remember to take off all your fashion jewellery, including your favourite everyday pieces that you would never take off, to prevent liquid damage.
  • And finally, always remember to read the care instructions that come with your fashion jewellery and follow them.

What payment methods do you offer at Novita4U?

Noviat4u offers multiple payment methods to enable our customers to pay for their order conveniently. You can use any of the following methods to pay for your order:

  • Credit Cards – Visa and Mastercard issued by Indian and International Banks
  • Debit Cards
  • Net Banking
  • Cash on Delivery (Maximum Order value INR 5,000)

There are no additional hidden charges when you buy on Novita4u.com. All our prices displayed are inclusive of Value-Added Tax (VAT) and Central Sales Tax (CST).